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Gorgias Integration

Transform your Gorgias support data into revenue-driving insights tailored for ecommerce success.

Why Gorgias + Finsi?

Gorgias is built for ecommerce, but maximizing support\'s impact on revenue requires understanding how customer service interactions connect to purchasing behavior, product performance, and customer lifetime value. Finsi combines your Gorgias data with sales, marketing, and product analytics to reveal support\'s true business impact.

Revenue-First

Track support\'s direct impact on sales

Ecommerce-Native

Built for DTC and retail brands

Omnichannel

Unified view across all support channels

What We Pull from Gorgias

Ecommerce Support Metrics

  • Revenue Impact
    Track support interactions that lead to purchases or prevent refunds
  • Order-Related Tickets
    Issues with shipping, returns, exchanges, and order modifications
  • Pre-Purchase Questions
    Product inquiries that influence buying decisions
  • Customer Lifetime Support
    Support history correlated with customer lifetime value

Automation Performance

  • Macro Effectiveness
    Success rates of automated responses and their impact on satisfaction
  • Rule Performance
    Automation rules that deflect tickets and save agent time
  • Self-Service Success
    Customer resolution rates without agent intervention
  • AI Suggestions
    Accuracy and usage of AI-powered response suggestions

Omnichannel Analytics

  • Channel Distribution
    Support volume across email, chat, SMS, and social media
  • Instagram & Facebook
    Social commerce support interactions and conversions
  • Live Chat Performance
    Chat conversion rates and customer satisfaction scores
  • SMS Support
    Text message support efficiency and customer preferences

Revenue Generation

  • Support-Driven Sales
    Track revenue generated through support interactions
  • Upsell Opportunities
    Successful product recommendations during support
  • Save Rate
    Prevented cancellations and retained revenue through support
  • Cart Recovery
    Support's role in recovering abandoned carts

What You Can Achieve

Increase Support-Driven Revenue by 35%

Identify which support interactions lead to purchases and train agents to maximize conversion opportunities.

Automate 50% of Repetitive Tickets

Analyze common questions to build better macros and self-service options that maintain high satisfaction.

Reduce Response Time to Under 1 Hour

Optimize agent workflows and automation rules to handle peak shopping periods without adding headcount.

Turn Social Support into Sales

Track how Instagram and Facebook support interactions convert to purchases and optimize social selling.

🛍️ Ecommerce-Specific Analytics

Finsi provides specialized analytics for Gorgias\'s ecommerce features including revenue tracking, Shopify order data integration, social commerce metrics, and automation performance. See exactly how customer support drives sales and builds brand loyalty.

Technical Integration Details

Connection Method

REST API integration with Gorgias using API key authentication

Data Sync Frequency

Real-time webhook updates + 30-minute sync intervals

Shopify Integration

Automatic correlation with Shopify orders and customer data

Multi-Store Support

Connect multiple Shopify stores and support instances

Make Support Your Revenue Engine

Connect Gorgias to Finsi and turn every support interaction into a growth opportunity.

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