Win Back Lost Customers
with AI-Powered Re-engagement
Turn churned customers into your best growth channel. Our AI analyzes why customers left and creates personalized win-back campaigns that actually work.
The Hidden Revenue in Your Churn
Why win-backs are your most profitable growth channel
45% of Churned Customers Will Buy Again
Nearly half will return
Research shows nearly half of lost customers are open to returning with the right approach and timing.
5x Lower CAC Than New Customers
80% lower cost
Winning back a customer costs 80% less than acquiring a new one, with higher lifetime value.
25% Higher AOV on Return
More valuable customers
Customers who come back spend more per order and have higher retention rates the second time.
Timing is Everything
90-day window
68% of win-backs happen within 90 days. After that, success rates drop dramatically.
Real Results from Win-back Campaigns
Average performance across our customer base
Average Win-back Rate
Of churned customers targeted
Additional Revenue
Average annual revenue from win-backs
ROI on Win-back Spend
Every dollar spent returns $3.80
Higher Retention
Win-back customers stay longer
The AI-Powered Win-back Process
Turn lost customers into loyal advocates
Analyze Churn Reasons
AI analyzes customer data to understand why they left - price, experience, competition, or life changes.
Segment & Score
Automatically segment churned customers by win-back potential based on purchase history and behavior.
Personalize Campaigns
Create targeted messages and offers based on each segment's specific needs and churn reasons.
Optimal Timing
AI determines the perfect moment to reach out - not too soon, not too late.
Multi-Channel Outreach
Coordinate email, SMS, and retargeting ads for maximum impact without being pushy.
Track & Optimize
Monitor campaign performance and continuously improve messaging and offers.
Works with Your Existing Stack
No need to replace your tools - we make them smarter
Seamlessly Integrated Win-back Automation
Proven Win-back Strategies
Tactics that actually bring customers back
Strategic Incentives
AI determines the minimal incentive needed to win back each customer segment without eroding margins.
Emotional Reconnection
Craft messages that acknowledge the relationship history and show genuine interest in their return.
Product Updates
Highlight improvements and new features that address their original reasons for leaving.
Risk-Free Returns
Remove friction with guarantees, easy cancellation, or trial periods to rebuild trust.
Win-back Campaign Types
Different approaches for different customer segments
Time-Based Campaigns
Automated sequences triggered 30, 60, and 90 days after churn with escalating incentives.
Product Launch Win-backs
Re-engage when you launch products that solve their previous pain points.
VIP Return Offers
Exclusive deals for high-value customers with personalized account management.
Subscription Reactivation
Special campaigns for lapsed subscribers with pause options and flexible terms.
Win-back Best Practices
What we've learned from thousands of successful campaigns
Start Early
The best win-back campaign starts before they leave. Identify at-risk customers and intervene proactively.
Personalize Everything
Generic 'we miss you' emails don't work. Reference their history and speak to their specific situation.
Test and Iterate
What works for one segment might not work for another. Continuously test messaging, timing, and offers.
Make it Easy
Remove all friction from the return process. One-click reactivation, no questions asked.
Ready to Unlock Your Win-back Revenue?
Start recovering lost customers with AI-powered campaigns that work